Brandy is the service agreement administrator at Chapman. So what does that mean? Well, Brandy makes sure people know what they can do to protect their systems and keep their homes running efficiency. Basically, she’s the one that makes you glad you know her and have your service agreement up to date when the heater breaks down in the middle of winter.
It’s time for another employee spotlight. We love getting to know more about customers and we think it’s great for them to get to know us. This month we’re highlighting Earl Huffman. Earl is the training coordinator at Chapman Heating and Cooling and is responsible for training our new hires on the high standards that make Chapman a leader in the heating and cooling industry.
As you may or may not know, we recently won The Bryant® Medal of Excellence award in May of 2015. After we won the award it got us thinking . . . what next? Just because we have taken home a trophy and hung a banner doesn’t mean we’re done. Chapman, as a company, needs to keep searching for ways to make our business better. Here are some ways we are continuing to better our business one day at a time.
Jeff Chapman, owner of Chapman Heating | Air Conditioning | Plumbing, was once a service technician for Bryant Heating & Air Conditioning. Jeff was mentored by Herschel Tague. Chapman is celebrating over 30 years in business as the largest independent Bryant dealer in the Indianapolis area. The company is happy to announce that Jeff has acquired the business as Herschel begins to transition into retirement.
Medal of Excellence applicants are judged on overall Bryant-branded product sales growth, high-efficiency and indoor air quality equipment sales, customer satisfaction and participation in various dealer programs and promotions. The applicants with the highest overall scores are chosen as regional winners.