If you have visited our Facebook page recently, there’s a good chance you’ve seen a review or customer compliment directed at our senior tech Doug Reams. Hardly a week goes by without someone taking the time to reach out and tell us about Doug’s positive attitude and outstanding work ethic.
You may have heard about highly efficient heat pumps and how they are great money savers but only in temperate climates. A lot of people think that these systems won’t be able to stand up to a cold, frozen Indiana night.
If you have worked with us before, there is a good chance you have had the pleasure of talking to our Sales Representative, Kent Odom. Kent has been in the industry for 42 years and brings all of that experience and knowledge to each new customer and their specific needs.
Scott Smith is the Assistant Service Manager here at Chapman; he takes care of questions our technicians might have and problems in the field. Scott has years of experience in heating and cooling and often lends his expertise to other technicians. This month we got to know Scott a little better and learned a lot about the benefits of a humidifier.
Brandy is the service agreement administrator at Chapman. So what does that mean? Well, Brandy makes sure people know what they can do to protect their systems and keep their homes running efficiency. Basically, she’s the one that makes you glad you know her and have your service agreement up to date when the heater breaks down in the middle of winter.
It’s time for another employee spotlight. We love getting to know more about customers and we think it’s great for them to get to know us. This month we’re highlighting Earl Huffman. Earl is the training coordinator at Chapman Heating and Cooling and is responsible for training our new hires on the high standards that make Chapman a leader in the heating and cooling industry.
As you may or may not know, we recently won The Bryant® Medal of Excellence award in May of 2015. After we won the award it got us thinking . . . what next? Just because we have taken home a trophy and hung a banner doesn’t mean we’re done. Chapman, as a company, needs to keep searching for ways to make our business better. Here are some ways we are continuing to better our business one day at a time.
Effective January 7 2015 Chapman Heating | Air Conditioning | Plumbing will join forces with Bryant Heating & Air Conditioning. Jeff Chapman, owner of Chapman Heating | Air Conditioning | Plumbing, was once a service technician for Bryant Heating & Air Conditioning and Jeff was actually was mentored by owner Herschel Tague. Chapman is celebrating over 30 years in business as … Read More
Jeff Chapman, owner of Chapman Heating | Air Conditioning | Plumbing, was once a service technician for Bryant Heating & Air Conditioning. Jeff was mentored by Herschel Tague. Chapman is celebrating over 30 years in business as the largest independent Bryant dealer in the Indianapolis area. The company is happy to announce that Jeff has acquired the business as Herschel begins to transition into retirement.
Medal of Excellence applicants are judged on overall Bryant-branded product sales growth, high-efficiency and indoor air quality equipment sales, customer satisfaction and participation in various dealer programs and promotions. The applicants with the highest overall scores are chosen as regional winners.
