If you have visited our Facebook page recently, thereâ€™s a good chance youâ€™ve seen a review or customer compliment directed at our senior tech Doug Reams. Hardly a week goes by without someone taking the time to reach out and tell us about Dougâ€™s positive attitude and outstanding work ethic. Weâ€™re so happy to have Doug as a part of our team. To hear more about Dougâ€™s work at Chapman, we talked to his supervisor, Chris Baker. Chris is our service manager and has been working with Doug for almost 5 years.
â€œDoug is a friend and everyone sees him that wayâ€™, Chris explained, â€˜everyone knows they can call him and he will take the call. Heâ€™s always there to help you out and he has the skills to work on just about anything.â€ Chris describes Doug as a laid back guy that is always there to help. â€œHeâ€™s just a really nice guy, one of those guys you can approach with anything, heâ€™s so easy to talk to.â€
We are truly lucky to have Doug as a part of our team. Not only do his friends, family and coworkers agree, but everyone that crosses paths with Doug can tell what a genuine person he is. This story posted on our Facebook wall demonstrates all the qualities we know and love about Doug.
â€œI want to take a moment and let you know I am not a customer. I actually live in Findlay Ohio. Tonight my family and I were traveling, we stopped at a Speedway gas station in Greenfield to fuel and use the restroom. After a fatal car accident, I have lost the use of my right leg. I have been in a wheelchair until recently, I have been able to use crutches. As I struggled to enter the restroom door I about lost control, as I was in there one of your employees had come in there, did not say a word, did not use the room. He waited patiently for me to finish and assisted me with the door and helped me safely out. It touched my heart that he cared enough about a total stranger. I wanted to offer him a cup of coffee on us, but he did his good deed and then left. I could not thank him enough! This happened around 7:30p.m. I pray that with employees like this your business is blessed! Will you please shake his hand and thank him for me! Thank you, Robert Sasse.â€
Last month another customer took the time to write a personal letter to thank Doug and the Chapman team for fixing a problem with their unit.
Just a small note to say thank you Chapman Co. and to Mr. Doug Reams for coming to our house and fixing our problem.
Nick & Elaine
If you have a story to share, tell us in the comments below. We love to hear from you and your comments make our jobs that much more rewarding. We are proud to have an exemplary team member like Doug taking care of our customers and adding knowledge and friendship to the Chapman team.
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