It's May and that means the weather is finally warming up. It's not quite time to crank on the air conditioner, but when it is, your unit needs to be ready. If you didn't already get a spring clean for your heating system, you still have time. There are a few things you need to know to make sure your system is in tip-top shape for when the heat gets to be too much and it's time turn up the cool air.
To learn more about air conditioners and what typically causes them to stop working, we went straight to the source. For our May employee spotlight, we got to know Andy Gibson a little better and learned all about air conditioning units, what makes them break down and how we can prevent that from happening.
Andy Gibson is our production manager, which means he oversees our installation department. Andy started at Chapman is 2000 as a warehouse helper, from there he moved his way through the company to his current manager position.
With so much skill and knowledge, we're lucky to have Andy as a part of the Chapman team. When asked what his favorite thing about working at Chapman was, he had this to say:
Biggest thing is the family atmosphere. You really feel like you're working with a family from the top to the bottom of the totem pole, everyone has a role in the family. That makes it a fun place to work.
Andy's role in the Chapman family is a supportive one. He oversees installations outside of the office on a daily basis and keeps things running smoothly out in the field. Originally from Indianapolis, one of Andy's favorite thing about his work at Chapman is interacting with clients.
I get a tremendous amount of enjoyment interacting with homeowners and clients , hearing their stories. Every once in a while, you get a story that knocks you back on your heels. Every day when I come to work I want to learn something about someone.
Outside of his work at Chapman, Andy spends time with his two children. Both of his daughters have a passion for playing soccer and Andy spends a lot of his time at the soccer fields or helping out at school events. When Andy gets some time to himself he takes his motorcycle out for a ride.
While we're talking to Andy, we had to ask a few questions about air conditioners and how to keep them running normally.
The biggest thing that typically leads to an air conditioning unit failing is lack of regular maintenance. Routine maintenance really goes a long way. Not getting a yearly clean and check is a lot like buying a new car, not changing the oil for 15 years and expecting it to last 20 years.
We still have a few months before the heat really sets in, call Chapman today and schedule your spring clean and check to make sure you're ready for summer!
Think you have what it takes to be a member of our team? Apply Today!
If you have visited our Facebook page recently, there's a good chance you've seen a review or customer compliment directed at our senior tech Doug Reams. Hardly a week goes by without someone taking the time to reach out and tell us about Doug's positive attitude and outstanding work ethic. We're so happy to have Doug as a part of our team. To hear more about Doug's work at Chapman, we talked to his supervisor, Chris Baker. Chris is our service manager and has been working with Doug for almost 5 years.
Doug is a friend and everyone sees him that way', Chris explained, 'everyone knows they can call him and he will take the call. He's always there to help you out and he has the skills to work on just about anything. Chris describes Doug as a laid back guy that is always there to help. He's just a really nice guy, one of those guys you can approach with anything, he's so easy to talk to.
We are truly lucky to have Doug as a part of our team. Not only do his friends, family and coworkers agree, but everyone that crosses paths with Doug can tell what a genuine person he is. This story posted on our Facebook wall demonstrates all the qualities we know and love about Doug.
I want to take a moment and let you know I am not a customer. I actually live in Findlay Ohio. Tonight my family and I were traveling, we stopped at a Speedway gas station in Greenfield to fuel and use the restroom. After a fatal car accident, I have lost the use of my right leg. I have been in a wheelchair until recently, I have been able to use crutches. As I struggled to enter the restroom door I about lost control, as I was in there one of your employees had come in there, did not say a word, did not use the room. He waited patiently for me to finish and assisted me with the door and helped me safely out. It touched my heart that he cared enough about a total stranger. I wanted to offer him a cup of coffee on us, but he did his good deed and then left. I could not thank him enough! This happened around 7:30p.m. I pray that with employees like this your business is blessed! Will you please shake his hand and thank him for me! Thank you, Robert Sasse.
Last month another customer took the time to write a personal letter to thank Doug and the Chapman team for fixing a problem with their unit.
Hi,
Just a small note to say thank you Chapman Co. and to Mr. Doug Reams for coming to our house and fixing our problem.
Again,
Thank you
Nick & Elaine
If you have a story to share, tell us in the comments below. We love to hear from you and your comments make our jobs that much more rewarding. We are proud to have an exemplary team member like Doug taking care of our customers and adding knowledge and friendship to the Chapman team.
Think you have what it takes to be a member of our team? Apply Today!
We previously introduced you to Chris Baker, our Service Manager. Now it's time to meet our General Manager, Jerry Bullock! He has been with Chapman Heating and Air Conditioning for almost five years and is one very skilled multitasker. Learn about everything Jerry does for our customers and our team at Chapman Heating and Air Conditioning.
Bullock is Chapman's General Manager. He has a multitude of responsibilities at the Chapman offices. He does anything from managing processes and jobs, to problem solving and assessing any issues in or out of the office.
A typical day for Bullock consists of meeting and greeting as many employees as he can. Bullock said, We are a great team at Chapman and I like to start every day by making sure I talk to as many of our employees as I can.
Before coming to work for Chapman, Bullock knew about us. Several of his former colleagues had started to work for Chapman so they told him when the Installation Manager position became available. Â Bullock worked as the Installation Manager for four and a half years before his promotion to General Manager.
So when Bullock isn't working with his fellow employees he attends to his other duties as General Manager. Bullock said, On any given day I am reviewing the entire service and sales schedules. I make sure I am up-to-date on any notes about calls or service jobs that are on the schedule. I try to find any area where I might be able to help out. I also work very closely with the other managers too. Jeff Chapman and I also meet to discuss what's going on and what's coming up with the company.
However, sometimes workdays can get stressful, especially when you work in the service industry. Bullock said, I can handle the heating and cooling issues that come up pretty easily since that's my expertise, but the most stressful part of my work day is when I can't seem to make the customer happy.
But the good outweighs the bad as they say. Bullock said, The best part of my day is when I get to go out into the field and meet our customers. I get a sense of who our customer is what their needs are. What has kept me in the HVAC field for over 30 years is the great customer service I get to provide to people. Meeting customers and making them happy makes the job worthwhile.
With his extensive knowledge of the HVAC industry Bullock wants to share some advice with our readers. Bullock said, Plain and simple, maintenance is the key to keeping your unit running as efficiently as possible. I recommend that our customers schedule a maintenance checkup twice a year to make sure their unit is running smoothly.
So why should the residents of Indianapolis choose to work with Chapman Heating and Air Conditioning? Bullock said, The personal service we provide is the best in the business. We don't treat our customers like they are transactions. We want our customers to trust us and build a relationship with us. We value their feedback and that's what I think makes Chapman different than the other businesses out there.
Need to schedule a maintenance checkup? Give us a call at 317-291-4909 or stop by our office. Who knows, you might even see Jerry while you're there!
Think you have what it takes to be a member of our team? Apply Today!