Frequently Asked Questions
Before You Call: Gas and Oil Boilers
Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the…
Before You Call: Heat Pump Won’t Cool
Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the…
Why should I purchase a service agreement?
Without warranty coverage, a breakdown can mean significant expense in parts, labor, or both. However, with one of our service agreements, you avoid that unexpected significant expense. While no warranty can guard against every possible problem, we can explain the broad range of protection our service agreements…
What is a Geothermal system?
The Earth absorbs almost 50% of all solar energy and remains a constant temperature of 50°F to 70°F depending on geographical location. A geothermal unit utilizes this constant temperature for heating and cooling your home. You can realize up to 60% energy savings vs. traditional systems. There…
What are the advantages of equipment with variable speed fans?
Variable speed fans operate on a simple principle: they are able to spin at different speeds depending on the heating and cooling needs of your home. Usually, they operate at lower speeds, delivering a steady, reliable stream of warm or cool air to your home. This helps…
How does 2-Stage heating or cooling work?
2-stage cooling is a method of cooling that can better manage the cooling of your home while outdoor temperatures are changing. It can also better maximize indoor comfort and energy efficiency. 2-stage cooling systems are typically the most energy efficient systems out there. 2-stage cooling can be…
How often should I change my air filter?
At the risk of telling you something you're tired of hearing, replace the air filter in your furnace on a regular basis. Dirty air filters reduce the amount of air flowing through a system and make the furnace work harder to maintain the temperature. How often you…
Why should I switch to a high efficiency air filter?
Proper air filtration is just as important to the health of your heating and cooling system as it is to the health of your family.Proper air filtration is just as important to the health of your heating and cooling system as it is to the health of…
Should I have my furnace and air conditioner serviced every year?
Yes. Keeping your system properly maintained will lower energy and repair costs, prevent breakdowns, and prolong the life of your equipment. Neglecting necessary maintenance ensures a steady decline in air conditioning performance while energy use steadily increases. See our preventative maintenance page under "Services." Chapman | Heating…
How can I reduce allergens and improve the air quality in my home?
With a high efficiency air cleaner, you can remove up to 99% of the pollen and spores that find their way into the home. There is also a great reduction in household dust, dirt, smoke, and other air pollutants. Your indoor air will become cleaner and fresher…
