What to Expect on an Air Conditioner Repair Service Call

Chapman Truck

So, you wake up this weekend feeling like you just jumped into a swimming pool. You’re covered in sweat because something is wrong with your air conditioner. Great…

What’s the first thing you do? Call Chapman Heating | Air Conditioning | Plumbing – your first call for Indiana air conditioner repair, of course! Once you speak to someone here at Chapman, we will schedule to have one of our service technicians at your door as soon as possible.

But then what? What should you expect when one of our techs makes a visit? Thankfully, you should be happy to know that we don’t just wing it. Chapman has a system in place that we stick to for every air conditioning repair call, or any HVAC repair call, for that matter.

This ensures every time you get a visit from us the experience is always the same.

When we arrive

Your Chapman service tech and the Chapman truck they’re driving will arrive promptly at the agreed upon time. Your service tech will also give you a quick courtesy call to let you know we are coming and to make sure you are there. We’ll knock on the door and introduce ourselves. We also always make sure to put on shoe covers to make sure we don’t trek anything into your home.

We believe in a strong first impression.

After the pleasantries, it’s time to get to work. Our tech will take a few minutes to discuss the problem with you to get an idea of what the solution may be. They will also answer any questions they can before taking a look at your thermostat and equipment.

Fixing your HVAC system

Once we diagnose the issue we will report back to you to tell you what we found and any repairs that need to be made. We like to keep you involved in every step.

We will head back to the van to get you a price for repairs.

Once we have your approval, we’ll make the appropriate repairs and make sure it’s running as good as new.

Wrapping up

With your air conditioner repair or furnace repair complete, it’s time for a little paperwork. We will take a couple minutes to fill out your invoice, complete with any recommendations based on the condition of your system, and a service agreement if you don’t have one.

Before we go, we will give you a recap of the work we completed, go over your invoice, our recommendations and the service agreement. We’ll answer any final questions you have and be on our merry way to the next call.

No hassle, no stress, we’ll be in and out as soon as we know the job has been done right. If you run into issues with your HVAC unit, give your friends at Chapman at 317-291-4909 to schedule an appointment with one of our excellent service technicians!

Chapman Heating | Air Conditioning | Plumbing is your source for qualified HVAC repair and installation contractors.