As you may or may not know, we recently won The Bryant® Medal of Excellence award in May of 2015. After we won the award it got us thinking . . . what next? Just because we have taken home a trophy and hung a banner doesn’t mean we’re done. Chapman, as a company, needs to keep searching for ways to make our business better. Here are some ways we are continuing to better our business one day at a time.
Our customers have and always will be our primary focus. We work hard to provide our customers with the best service possible and your feedback helps us do just that. We are constantly reading your reviews on Yelp, Angie’s List and Google+. Whether reviews of our services are positive or negative, we use them to help us understand areas of our business we need to improve. We appreciate all of the people who have taken the time to write about their experiences with Chapman. This helps our team become better in more ways than one.
We recently redesigned our website to reflect the new look of Chapman. We have renovated our home office and thought the website could use some renovating, too. Our main focus on the website was to make it easier for our customers to contact us, whether it’s by telephone, email or social media, our contact information needed to be visible on multiple pages of our website. Our contact information is not only more visible, but our website is now easier to view and navigate on mobile devices. You can easily pull up our website on a smartphone or tablet and schedule an appointment from anywhere! We also made it a point to make our blog more accessible to customers. You can read articles about current events at Chapman, employee interviews as well as up-to-date HVAC tips. It’s a great resource everyone can take advantage of!
Ongoing education is a big part of what makes Chapman different from everyone else in the HVAC industry. We provide our technicians with in-house training programs to make sure our team is on the cutting edge of new technology and product information. All of our technicians are NATE certified. Choosing a company that is NATE certified ensures you are going to work with technicians who are well trained in fixing any HVAC device. The certification test is not easy, so completing the program means each technician will leave with enhanced skill levels. You can read more about the importance of hiring a NATE certified company here. We want our technicians to be able to answer any question a customer throws at them, which is why ongoing education is a big priority for our company.
Winning The Bryant® Medal of Excellence award only pushed us to work harder to continue to improve our business. Whether it’s learning new customer service techniques or implementing new technology into our service calls, we will always continue to search for excellence in all areas of our business.
For more information about the services we offer, give us a call at 317-291-4909 today.
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